Privacy Policy

Northshore Appliance Repair respects your privacy and is committed to protecting the information you provide through this website. This Privacy Policy describes how information is collected, used, shared, and protected when you visit this website, call for service, or submit a service request or call request form. By using this website, calling, texting, emailing, or submitting any form through this website, you acknowledge and agree to the practices described in this Privacy Policy.

This website is primarily informational and does not process transactions or collect credit card payment information through the website. If you choose to contact Northshore Appliance Repair by telephone or through the website’s service request or call request form, you voluntarily provide information for the purpose of obtaining information, requesting service, scheduling service, or communicating regarding service-related matters.

The information collected may include personal information you choose to provide, such as your name, telephone number, email address, physical address, appliance details, service needs, appointment preferences, and any other information you include in your message or request. If you contact Northshore Appliance Repair by telephone, information you provide during the call may also be collected and maintained for customer service, scheduling, quality assurance, operational, and recordkeeping purposes.

In addition to information you voluntarily provide, this website may automatically collect certain non-personal or device-related information when you browse the site. This may include your IP address, browser type, device type, operating system, pages viewed, dates and times of access, referring website information, approximate geographic location, and general browsing behavior. This information may be collected through cookies, web beacons, log files, analytics tools, or similar technologies to help operate the website, understand website usage, improve functionality, enhance user experience, maintain security, and support marketing and operational analysis.

Cookies are small data files placed on your device that help websites recognize returning visitors, remember preferences, and gather information about website activity. Web beacons and similar technologies may also be used to monitor traffic patterns, measure engagement, and improve website performance. By continuing to use this website, you understand and agree that non-personal browsing data may be collected through cookies, web beacons, and similar technologies for website improvement, analytics, operational efficiency, and user experience enhancement. You may be able to limit certain cookie functions through your browser settings, but doing so may affect website performance or functionality.

Northshore Appliance Repair uses the information collected to respond to inquiries, communicate with you, schedule and confirm appointments, provide requested services, coordinate repair visits, improve customer support, maintain business records, analyze website usage, prevent misuse, enforce website terms, and operate the business efficiently. Information may also be used to follow up regarding a request you submitted, provide updates related to service, request additional details needed to complete service, and communicate regarding customer care or operational matters.

By calling Northshore Appliance Repair or submitting any request, service form, or call request form through this website, you expressly agree to allow Northshore Appliance Repair and its partners to contact you by phone, email, or text message for service-related purposes. These communications may include appointment scheduling, confirmations, status updates, follow-up communications, service coordination, requests for additional information, customer service matters, and other communications reasonably related to your inquiry or requested services. Your consent applies to the contact information you provide and remains effective to the extent permitted by applicable law unless you opt out of further communications where an opt-out is available.

You further acknowledge and agree that the information you provide may be shared with trusted partners, contractors, technicians, dispatch providers, customer support providers, marketing support providers, website providers, analytics providers, communication platforms, and other service providers or business partners as needed for operational, administrative, scheduling, technical, marketing, service fulfillment, and customer service purposes. Such sharing may occur when reasonably necessary to respond to your inquiry, coordinate service, support business operations, improve customer experience, maintain systems, or otherwise carry out legitimate business and service-related needs.

Northshore Appliance Repair may also disclose information when it believes disclosure is appropriate to comply with applicable law, regulation, legal process, government request, court order, subpoena, or enforcement obligation; to protect the rights, property, or safety of the business, its users, customers, partners, or others; to investigate fraud, misuse, security issues, or technical problems; or to enforce this Privacy Policy and any related website terms or service conditions.

While reasonable efforts are made to protect information submitted through the website and information maintained in business systems, no website, email transmission, electronic storage system, or data transfer method can be guaranteed to be completely secure. Submissions sent through website forms or by email may not always be secure in transit. By using this website and submitting information, you understand and accept these risks and agree that you provide information at your own discretion.

Information collected through this website or through service-related communications may be retained for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including customer service, scheduling, operational, legal, recordkeeping, dispute resolution, security, and business analysis purposes, unless a longer retention period is required or permitted by law.

This website is not intended for children, and Northshore Appliance Repair does not knowingly solicit or intend to collect personal information from children through this website. If information is believed to have been submitted by or about a child in a manner inconsistent with applicable law, reasonable steps may be taken to delete or limit the use of that information as appropriate.

This website may contain links to third-party websites, tools, or services, or may rely on third-party technologies to support website functionality, analytics, communications, or operations. Northshore Appliance Repair is not responsible for the privacy practices, terms, content, security, or policies of third parties. Any interaction with third-party websites or services is at your own risk, and you should review the applicable terms and privacy policies of those third parties separately.

If you do not want to receive text messages or certain non-essential follow-up communications, you may opt out by calling (224) 351-6734 and requesting to be removed from future text or similar communications, subject to any communications that remain necessary to complete an active service request or comply with legal or operational obligations. Even if you opt out of certain communications, Northshore Appliance Repair may still contact you as reasonably necessary regarding an existing appointment, open service issue, legal matter, or administrative matter related to your request or service.

By accessing or using this website, calling Northshore Appliance Repair, or submitting a service request or call request form, you agree that any dispute, claim, or controversy relating in any way to the website, your use of the website, any communication made through the website, or any services requested through the website shall first be addressed exclusively through direct negotiation with Northshore Appliance Repair. You agree to waive, to the fullest extent permitted by law, any right to sue, commence legal proceedings, participate in a class action, or pursue any legal action beyond direct negotiation with respect to such disputes.

To the fullest extent permitted by applicable law, you further agree that any recovery, damages, compensation, or other remedy arising out of or related to the website, any submission made through the website, any communication relating to the website, or any services requested through the website shall be strictly limited to a maximum of $100 in the aggregate. This limitation applies regardless of the form of claim, whether based on contract, tort, statute, negligence, strict liability, or any other theory.

You also agree that, in the event of any dispute, claim, or disagreement relating to the website, your use of the website, any communication, or any related services, each party shall bear its own legal fees, costs, expenses, and other charges, and you expressly agree that you will bear your own attorneys’ fees and expenses and will not seek reimbursement of such amounts from Northshore Appliance Repair or its partners.

To the fullest extent permitted by law, this website and all information, content, and communications made available through it are provided on an “as is” and “as available” basis without warranties of any kind, express or implied. Northshore Appliance Repair disclaims, to the maximum extent permitted by law, any warranties regarding availability, accuracy, reliability, completeness, merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation of the website or communications systems.

Northshore Appliance Repair may update or revise this Privacy Policy from time to time by posting the updated version on this website. Changes become effective when posted unless otherwise required by law. Your continued use of the website, continued communications with Northshore Appliance Repair, or continued submission of requests after any update constitutes your acceptance of the revised Privacy Policy.

If any provision of this Privacy Policy is determined to be invalid, unenforceable, or unlawful, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law. Any provision that is prohibited or unenforceable in a particular jurisdiction shall be ineffective only to the extent of that prohibition or unenforceability in that jurisdiction without invalidating the remaining provisions.

By using this website, placing a call, or submitting a service request or call request form, you acknowledge that you have read and understood this Privacy Policy and agree to its terms regarding data collection, use, sharing, cookies and web beacons, service-related communications by phone, email, and text, disclosure to trusted partners for operational and service needs, dispute resolution through direct negotiation only, limitation of compensation to $100, and responsibility for your own legal fees and expenses.